Global Tax Platform
Softensity’s Global SRE Teams Provide Big Four Firm With 24/7 Support for Tax Platform
Overview
Challenge
The platform managed an immense volume of client data. As a result, it required high-level production support and 24/7 monitoring. Moreover, the firm needed experts skilled in Azure, .Net, and Angular, along with proven experience in production support. Without this expertise, maintaining uptime was a constant struggle.
Solution
- Automated monitoring and incident management.
- New dashboards, alerts, and tests.
- Streamlined handoffs between SREs and developers.
The Result
As a result of these efforts, production support became faster, more flexible, and more proactive. Softensity automated incident assignments, introduced stronger monitoring systems, and reduced downtime across the tax platform. In addition, the client’s internal teams were able to focus on innovation instead of daily troubleshooting.
The improved reliability benefited not only internal operations but also external clients. What began as an internal solution has now expanded into a client-facing product. Moving forward, Softensity will continue to support and scale the platform as usage grows.
